Privacy Policy

Welcome to SmartKhata, an AI-powered digital business management app built for Pakistani shopkeepers, wholesalers, and SMBs. This Privacy Policy explains how we handle your information when you use our mobile app, desktop web portal, and related services.

Developer: SmartKhata Technologies (Pvt) Ltd. Headquarters: Township, Lahore, Pakistan.

We are committed to protecting your privacy. Your business data belongs entirely to you — we only process it to make the application operate reliably for your dukaan.

• Account Credentials: Shopkeeper name, verified mobile phone number, email address, and registered business name during registration.
• Commercial & Financial Records: Customer khata ledgers, udhar balances, supplier purchases, sales invoices, stock inventory counts, and staff payroll records — stored primarily on your local device.
• Device Telemetry: Device hardware model, Android OS version, unique install ID, and anonymized diagnostic crash logs to resolve performance issues.
• Camera Permissions: Utilized strictly for high-speed barcode scanning of product packaging and photo attachments for paper receipts.
• Local Storage Access: Utilized to export PDF account statements, print thermal receipts via Bluetooth, and store offline backup databases.

• To operate, maintain, and enhance SmartKhata features and invoice calculations.
• To securely sync your ledger records across multiple smartphones or tablets when cloud sync is activated.
• To dispatch critical payment due notifications and low-stock alerts.
• To provide 24/7 technical customer support and bluetooth printer pairing assistance.
• We NEVER sell, monetize, rent, or trade your merchant records to any marketing or advertisement third-parties.

• SmartKhata is engineered Offline-First. All transactions and customer ledgers reside directly on your local device database.
• Optional encrypted cloud backups are protected using 256-bit AES encryption across secure, redundant enterprise cloud clusters.
• All network data transmissions utilize HTTPS/TLS cryptographic encryption.
• Access credentials and security PIN locks are hashed with industry-standard cryptographic salts.
• You retain 100% legal ownership of your business records and can export or delete your dataset at any moment.

• Your financial records are never shared with unauthorized third parties or marketing networks.
• Only anonymized, aggregated operational metrics are utilized internally for product enhancement.
• Data disclosure will only occur if strictly compelled by valid, certified Pakistani legal judicial process.

• Full access to review all data stored in your merchant account profile.
• Instant 1-click export of customer ledgers, daily sales, and stock sheets in CSV or PDF formats.
• Complete account deletion and cloud backup removal upon verified request.
• Dedicated assistance from our Lahore support helpline at +92 331 8768648 / +92 329 7607338.